Return Policy

Overview

We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning items related to our ethical jewelry sourcing services.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Items must be returned within 30 days of purchase
• Items must be in their original condition
• Items must be unused and unworn
• Original packaging and documentation must be included

Non-Returnable Items

Certain items cannot be returned for health and safety reasons or due to their nature:

• Custom-made or personalized items
• Items that have been damaged due to misuse
• Items without proof of purchase

Return Process

Step 1: Contact Us

Before returning any item, please contact us to initiate the return process. You can reach us via email or phone to receive a return authorization number.

Step 2: Package Items

Package the items securely in their original packaging, if available. Include all original documentation, tags, and accessories.

Step 3: Ship Items

Ship the items to the address provided by our customer service team. We recommend using a trackable shipping method and retaining proof of shipment.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10-14 business days.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective item). In such cases, we will provide a prepaid return shipping label.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Contact Information

For questions about returns, please contact us at:

Email: infocenter@bestwyhonest.world
Phone: +16019396110
Address: 3780 US-80, Pearl, MS 39208, United States